Occasionally AcadeMap will get a support request (help ticket) from a customer of a Licensee, when they are really trying to reach the Licensee’s company directly. This usually is because they have downloaded the AcadeMap app and think that AcadeMap is just another extension of the Licensee’s company, especially when they are placing orders directly using the app. When this happens, AcadeMap will usually just pass the support ticket on to the Licensee and close the support ticket on our end, unless the Licensee replies back to AcadeMap informing us that it is a direct issue having to do with either the AcadeMap app or online suite.